"Would recommend without hesitation"
Below are a selection of unsolicited e-mails and feedback form comments we have received in the past few weeks or so (reproduced here with the kind permission of the authors).
Last updated: 19th February 2010
From: Central and North West London NHS Foundation Trust
Sent: 18 February 2010 10:47
To: Sue Daddy
Subject: RE: Confirmation for S93900
Hi Sue,
Thank you so much for your prompt attention regarding the attached. As always you and your colleagues are to be commended for your professionalism, whether via the telephone or email. Well done and once again, thank you.
Regards and hope the rest of today is kind to you all.
Doreen
From: Physiotherapy Lead - IMPS Team
Sent: 17 February 2010 15:14
To: Carol Curtis
Subject: Feedback
Dear Carol
I am writing from the IMPs [Intermediate Mental and Physical Health Care] Team. I would like to let you know how pleased we are with the Interpreter Service which we have received from your organisation.
For example, today we had an urgent need for a Portuguese interpreter for an assessment. We phoned at 0930 asking for an interpreter at 1130.
I know that this was very short notice but I was informed by one of your members of staff, Chris, that they would do their best and would be in contact shortly to see if this could be offered. Approximately 5 minutes later I was phoned to be told that this had all been organised and I would be sent a confirmation email with the interpreter's picture. The picture also makes it far easier for us to look out for someone in frequently very busy locations.
We are very grateful that Chris was very helpful, but I would also like to let you know how professional and punctual your interpreter was. Her name is Priscilla who arrived 30 mins early for the appointment and was very efficient and allowed us to complete the assessment with a client who had other communication difficulties.
I would be grateful if you could pass on to your staff how pleased we are with the service they provide.
From: Lincolnshire Partnership NHS Foundation Trust
Sent: 04 February 2010 09:25
To: Stephanie Duodu, Language is Everything
Subject: RE: T14922 Latvian to English Translation
Thanks for that Steph - thanks for all your help with this, turn round time was brilliant a lot quicker than I thought.
Many thanks
Vicky
Feedback form, 18th January 2010
"I am very happy with the service I received from the translation
service."
Camden PCT
From: Central and North West London NHS Foundation Trust
Sent: 15 January 2010 10:56
To: Audra Verpetinskaite, Language is Everything
Subject: RE: Arabic booking
Sue dealt with the situation admirably. I am always impressed with the
efficiency and responsiveness of your service. Feel free to forward this
to your management as both staff and the organisation are to be
commended for this!
Kind Regards
Ciara
Feedback form, 14th January 2010
"Quote received within approx ½ hour and translation completed same afternoon — very prompt service. Thank you!"
Hull and East Yorkshire Hospitals NHS Trust
From: Hillingdon Council
Sent: 14 January 2010 10:12
To: Sarah Newbitt, Language is Everything
Subject: Re: Job Ref: U66963
Hi Sarah
Would you please pass on this message to both managers and the interpreter Chandravethany Navaratnarajah whom attended a family home yesterday.
The situation was that of a very difficult one that police and ambulance had to be called.
I was very impressed by Chandravethany's patience, understanding and professional interaction.
I would like to say a very big thank you for a good service.
Melanie
From: Westminster City Council
Sent: 08 December 2009 16:54
To: Dawn Bowes, Language is Everything
Cc: Lynda Wilton, Language is Everything
Subject: Lynda Wilton
Dear Ms Bowes,
I would like to express my thanks to you and your team for the wonderful service you provide.
I would especially like to thank Lynda Wilton. I have dealt with her twice this year when I had to hire a BSL interpreter and I have found her to be efficient, friendly and helpful. I spend a huge percentage of my working life chasing people for jobs to be completed and emails to be at least acknowledged or answered and I find her 'can do' attitude really refreshing.
She always does what she says she will and follows through in a timely fashion. Lynda was given short notice by me to organise an interpreter, (such is the nature of the Citizenship ceremonies here at the Register Office), and once again, she delivered the goods!
Thank you for such an efficient and helpful service with a real 'can do'
attitude!
Warm regards,
Sarah
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