Telephone interpreting
What is it?
Originally used mostly by medical GPs
and hospital consultants, telephone interpreting is now
a fundamental service for many public and private sector
professionals. 2- or 3-way conference calls can normally
be set up in less than a minute.
> Click
here to view our call statistics.
How does it work?
Call us on 0800 731 7878 and state
your password or PIN. If you are a first-time user, call
us on the same number to create an account - we have
no set up charges or subscription fees.
> Click
here for more details.
Does your organisation need a personalised
service?
We can provide you with a ‘branded’ telephone
interpreting service, where we answer calls using the
name of your organisation. We can also set up dedicated ‘language
hotlines’, which connect non-English-speakers directly
to an interpreter who speaks their language.
> Click
here to learn more.
Quick links
> Language
ID card: what language does
your client speak?
> Guidelines
for using an interpreter: tips
and advice
> Contact us
> Working
with us: information for interpreters and translators
From our archives
> Case
study: London Borough of Newham
“EITI has enabled
Newham Language Shop to provide GPs and other healthcare
professionals with a world-class telephone interpreting
service.”
> Case
study: Language hotline services
“We know that
the language barrier prevents many people from using
local services and getting involved with their local
community. We believe that this new interpreting service
will help us break down this barrier.”
> Case
study: Cancerbackup
“We know that in the UK today
there are more than a million people, particularly among
older generations, who speak very little English or none
at all. We believe this service is a major step forward.”
> Case
Study: Kingston Council
"We're putting together
a new set of protocols and guidelines to help service
providers make the best use of the available resources."
> BMJ
discusses merits of telephone interpreting
EITI discusses
some of the benefits of telephone interpreting in the
BMJ (formerly known as the British Medical Journal).
> Telephone
interpreting debate continues
A summary of research carried
out by EITI into the attitudes of public sector staff
towards telephone interpreting.
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