| How
to access telephone interpreting |
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Call
us on 0800 731 7878 and state your name, the
name of your organisation and your password or
PIN. |
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Are you a new user? Call
us on 0800 731 7878 to set up an account. This
will take only a few minutes and is completely
free - we have no set-up fees or subscription
charges.
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State the language you require. |
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Not sure of the language you need? We will be able to help you find out.
If your client is with you, you could try using our Language
ID card. |
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Give the phone numbers of any
additional lines you need to be conferenced with.
For example, if you are calling your client at their
home or office, you will need to give us this number. |
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Please talk to us about any special requests. For example, your client
may prefer a male or female interpreter. |
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You will be put on hold for
approximately 60 seconds while we connect you to
your interpreter - do not hang up. |
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You will then be conferenced
with any additional lines you have asked for. |
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When you have finished your
call, simply hang up your phone. |
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Before you end the conversation, make sure that both your client and the
interpreter know that the session is about to finish. Please see our guidelines
for using an interpreter |
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All services supplied by
us are subject to our Terms & Conditions
of Business. |
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Please note that telephone
interpreting conference calls may be monitored
for quality purposes. we do NOT record any
calls. |
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We measure customer satisfaction
using standard feedback forms, which are sent out
at random. If you are sent a form, we would be
very grateful if you could fill it in and fax it
back to us. A summary of our feedback
results is published on this web site. |
