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Customer feedback results

We measure customer satisfaction using a standard feedback form, which asks customers how strongly they agree or disagree with statements about us. Our results for 2006 are shown below.

 
STRONGLY AGREE
AGREE SLIGHTLY AGREE SLIGHTLY DISAGREE DISAGREE STRONGLY DISAGREE
%
%
%
%
%
%
%
A
73
27
0
0
0
0
B
67
33
0
0
0
0
C
73
27
0
0
0
0
D
80
20
0
0
0
0

A. The people at EITI understood my requirements and were able to fulfil them.

B. All of the information given to me by EITI was accurate and reliable.

C. Everyone I spoke to at EITI was straightforward, knowledgeable and friendly.

D. Overall, using EITI’s service was a simple and hassle-free process.


Related links

Customer feedback archive 2005

Customer feedback archive 2004

Customer feedback archive 2003

 

 

 

 
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