Customer
feedback 2005
EITI measures customer satisfaction
using a standard feedback form, which asks customers
how strongly they agree or disagree with statements
about EITI. A total of 980 forms were sent to customers
during 2005; the results are shown below.
|
| |
STRONGLY
AGREE |
AGREE |
SLIGHTLY
AGREE |
SLIGHTLY
DISAGREE |
DISAGREE |
STRONGLY
DISAGREE |
% |
% |
% |
% |
% |
% |
% |
A |
79 |
21 |
0 |
0 |
0 |
0 |
B |
74 |
25 |
1 |
0 |
0 |
0 |
C |
83 |
16 |
1 |
0 |
0 |
0 |
D |
81 |
18 |
1 |
0 |
0 |
0 |
|
A. The people at EITI understood my
requirements and were able to fulfil them.
B. All of the information given to me
by EITI was accurate and reliable.
C. Everyone I spoke to at EITI was straightforward,
knowledgeable and friendly.
D. Overall, using EITI’s service
was a simple and hassle-free process.
Related
links
Customer
feedback archive 2004
|
