Customer
feedback 2004
EITI measures customer satisfaction
using a standard feedback form, which asks customers
how strongly they agree or disagree with statements
about EITI. A total of 240 forms were sent to customers
during 2004; the results are shown below.
EITI’s standard feedback
form is also available in other languages. These translated
forms are used, at the request of a customer, to assess
the views of the customer’s non-English-speaking
client. |
| |
STRONGLY
AGREE |
AGREE |
SLIGHTLY
AGREE |
SLIGHTLY
DISAGREE |
DISAGREE |
STRONGLY
DISAGREE |
% |
% |
% |
% |
% |
% |
% |
A |
58 |
40 |
2 |
0 |
0 |
0 |
B |
49 |
51 |
0 |
0 |
0 |
0 |
C |
46 |
54 |
0 |
0 |
0 |
0 |
D |
49 |
49 |
2 |
0 |
0 |
0 |
|
A. The people at EITI understood my
requirements and were able to fulfil them.
B. All of the information given to me
by EITI was accurate and reliable.
C. Everyone I spoke to at EITI was straightforward,
knowledgeable and friendly.
D. Overall, using EITI’s service
was a simple and hassle-free process.
Related
links
Customer
feedback archive 2003
|
